Frequently Asked Questions
Everything you need to know about our modern home essentials.
What is the standard shipping timeframe for furniture and decor?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy for home accessories?
We offer a 30-day return window for all unused items in their original packaging. Please note that custom-made or final sale items are not eligible for return.
Do Umbra products come with a warranty?
Yes, we stand behind our quality. All Umbra products are covered by a 5-year manufacturer's warranty against defects in materials and workmanship.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email notification with a tracking number and a link to the carrier's website to monitor your delivery.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.
Are your products sustainably sourced?
We are committed to sustainability. Many of our designs utilize recycled plastics, sustainable woods, and eco-friendly finishes to minimize our environmental footprint.